Reviews
5 beoordelingen
Han Dahlmans
I recently imported a car to the Netherlands when I moved. Volvo Netherlands told me over the phone that the information would be updated free of charge and by phone. Unfortunately, this isn't the case with this garage in Maastricht. They claim it needs maintenance and charge for it. Fortunately, the other garage in Heerlen was much friendlier and more helpful.
Leonardo Ribeiro
As other reviewers say management at Biermans can be indeed very arrogant and make a customer feel humiliated. After checking opening hours on google I went there on a saturday morning to collect parts ordered by e-mail. The owner was clearly unhappy with my presence. As if handling parts was somebody else's job. He said he did not know were the parts were. But I calmly helped him identify all the parts ordered and asked him if he could kinldy put them in a box for me. He said if I wanted a box I had to buy it at a post office! Then I tried to pay using my credit cards but it did not go through. I discovered he did not accept credit cards! Something that was not mentioned in the invoice... Even though there were no customers in the store he said he could not spend more time with me because he was waiting for another customer! I insisted and said I could do a bank transfer to solve this issue. He agreed, but after I showed him a proof of transfer he said he would only give me the parts once the money appeared on his bank account, which would take up to 2 hours. He then repeated he did not have time fot me and asked for a recently hired junior employee to take care of me. Poor guy could do nothing more than offer cofee and water (something a good manager was supposed to do once I stepped in). After more than 2h on this sad place I had to leave without my parts, only to return two days later, when the owner did not even greeted me or looked me in the eyes. They insisted the transaction did not go through and that I had to pay by cash. As I had a flight to catch I ran to an ATM were I collect the money (which costed me additional fees). After payent in cash they finally gave me parts... but in a broken box that would create additional hassle at the airport. Thanks to Biermans I lost precious travel time and and also arrived late at the airport, costing me an additional day of rented car! It is unbeliveable how a Volvo store owner can treat a customer like this and damage the Volvo brand in the process. They have already appologised, but I sincerely hope this company will reiburse me the financial loss it caused.
Florin Dan
Very disappointing experience. Went to this garage for service and APK and received the car back with the interior and steering wheel very dirty. Then I had another appointment to fix some parts of the suspension after 2 weeks (they were very busy). They said that the car will be fixed in one day. Around 14:30 I received a call that one part wasn't available and they needed to wait because of the wrong order number and Volvo have changed the part number lately. When I have tried to pay for the service another major issue: the account and application I have used everywhere in Nederland and abroad was not accepted at Volvo in Maastricht. I have tried then with the card and pin, also not working, I have tried to pay by phone with ING Nederland bank account and not working, then with the card from ING, also not working. I have asked what other options I have and the person told me to pay by QR code, but not the one from ING app. When I have accessed that QR code was initially directed me to a strange website not related to any payment. Finally after a lot of struggle I have successfully paid. An operation which is taking 1 second everywhere else, took a lot of time there. After a week, when I checked the APK on RDW database, it was not registered. I wrote an email to Mr. Postma asking what is happening and he told me that I need another appointment and bring back the car because they forgot to register it on RDW database. When I asked for a compensation for all the time spent for their continuous mistakes, Mr. Postma surprised me with an answer: everything went wrong with your car and is the Murphy law: when something goes wrong, it goes till the end. This is the answer from a manager and this is how he is keeping the customers "happy". So, in the past Volvo dealers were able to deliver high quality service: - they were providing courtesy cars to continue your activities; - they were finishing the job on time; - they were cleaning the cars and washing them; - they were even charging the cars before handing it back to clients; - they had reasonable prices for service; - they were sending the invoice to you for payment, when convenient. Now everything has changed the other way around: - they are unable to finish the job on time; - they are not protecting the cars anymore and handing back very dirty cars with steering wheel full of oil and dirt; - they have very high prices for very low service provided; - they are not offering anymore courtesy cars, even if they are not able to keep their promises about the duration of the work. - they will outsource your car to third parties to do the job like wheels alignment; - all the trips with your car will be done consuming fuel and energy you have paid for, but you will not receive back anything else than apologies. Unfortunately Volvo is not anymore a brand which respects clients. They ask very high prices for very low service provided and very poor customer satisfaction.
Doris Geschke
Horrible customer service, very arrogant management.
Henry Luecht
Friendly and good service. Good covid measures in place.